Troubleshooting CoreELEC

The CoreELEC User Forums are a great place to ask for help when running into issues with your CoreELEC installation. Opening a Support thread is a great way to solve an issue and a place where everyone in the community can contribute and learn.

In order for our volunteers to assist you better, there are a few things you can do before reaching out for help in the User Support Forums.

This document lists many options to cover as many scenarios as possible. Please read through them all and try those that apply to your particular scenario.

• Whenever possible, start with making a full backup to an external medium (eq: USB Flash Drive)

• Generic devices REQUIRE Android 7.1 (Nougat) or greater installed

• Always use the (unmodified) Kodi default skin (Estuary) for troubleshooting

• Power the device off and
• Unplug from the power source
  • leave unplugged for at least 60 seconds then
  • Power the device back on

• Ensure the correct device tree was applied to CoreELEC
  • Ensure the correct update file was applied to CoreELEC

• Try a clean install using the correct CoreELEC release and device tree and
  • restore addons and settings from backup or
  • manually re-install the “offending” addon(s)

• Try a different (class 10) (μ)SD Card / USB Flash Drive and
  • Try a new (class 10) (μ)SD Card / USB Flash Drive (if possible)

• Try the latest nightly build

• Consult the corresponding user forum threads for solutions (release & nightly)
  • Announcements
  • Emulation and Gaming
  • Help and support
  • Kodi
  • Single Board Computers

• Consult the corresponding CoreELEC Wiki troubleshooting sections
  • Audio Playback
  • Network Connectivity
  • Remote Control Unit
  • Vacuum Fluorescent Display
  • Video Playback

• Provide a description of the issue
• List the steps you have taken prior to reaching out for support
• Provide logs
• Provide hardware information
  • Set Top Box / SBC
  • SoC
  • Memory Size
  • Board type
  • …

• Provide Peripheral Information
  • Display type (CRT, LCD, LED,..), make and model
  • Amplifier make and model
  • Receiver make and model
  • Sound System type (TV Speakers, Soundbar, Surround System,..), make and model
  • TV Tuner make and model

• Take screenshots (if needed use a cellphone to take a picture)

• Enable player process info

• Provide detailed description(s) of the issue(s) including:
  • CoreELEC version
  • Addon used
  • What is happening
  • What should happen instead

• Boot method
  • eMMC
  • (μ)SD Card
  • USB Flash Drive

• Upon request by a CoreELEC Team Member:
  • A 30 second sample of the affected audio or video file or (captured) stream
  • A device tree

The example below covers the minimum required for troubleshooting purposes:

1. description of the issue
2. steps taken before reaching out for support
3. log
4. hardware information